Return Policy

Return & Refund Policy

To ensure a smooth and transparent return process, please read our policy carefully:

📦 IMPORTANT: Parcel Opening Video is Mandatory

If you have any doubts or concerns about the parcel upon delivery, a clear video of the parcel being opened is mandatory.
This video acts as proof of a genuine issue (defect, damage, or missing item).
No complaints regarding refunds, damages, or missing items will be entertained without this uncut opening video.

🔄 Return Policy

You have 3 days from the date of delivery to notify us if you wish to return an item.

Returns will only be accepted in the following cases:

  1. Wrong product delivered

  2. Defective or damaged product received

All returned items must:

  • Be in their original condition and packaging.

  • Pass our Quality Check before any refund is issued.

🚚 Return Process

  1. Contact us via phone or email to request a return.

  2. Our team will provide you with the return address.

  3. Pack the item(s) securely as you received them.

  4. Send the item back using a traceable courier service at your own cost.

Note: Delivery charges are non-refundable.

💰 Refunds

  • Once we receive and inspect the returned product, we will process the refund within 2 working days.

  • Refunds are issued only if the product passes the quality check.

📍 Return Address

(Our return address will be provided once you contact us for the return.)

If you have any further questions, feel free to reach out to our support team.

Thank you for shopping with us!